Refund and Return Policy of Digitalrapic
Effective Date: December 6, 2024
At Digitalrapic, we are committed to ensuring that our customers have a positive shopping experience. We understand that sometimes things may not go as planned, so we have outlined our refund and return policy to provide clarity on how we handle returns, exchanges, and refunds. Please review this policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Return Window: Returns must be initiated within 30 days from the date of delivery.
- Condition: The product must be unused, in its original packaging, and in a resalable condition. Products showing signs of wear, damage, or modifications will not be eligible for a refund.
- Proof of Purchase: You must provide proof of purchase, such as an order receipt or confirmation email.
- Non-Returnable Items: Customized or special-order items are not eligible for return unless they are defective or damaged upon arrival.
2. How to Initiate a Return
To start the return process, follow these steps:
Contact Us: Reach out to our Customer Support team at info@digitalrapic.com with your order number and reason for the return. We aim to respond within 24–48 hours to provide you with a Return Merchandise Authorization (RMA) number.
Prepare Your Return: Once you have received the RMA number, carefully pack the product in its original packaging, including any accessories, manuals, and receipts.
Shipping the Item: Send the item back to the following address:
Digitalrapic Returns Department
203 Rainier Ct
Boulder City, Nevada (NV), 89005Please ensure that the return package is securely sealed and include the RMA number on the package.
Important Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective product or incorrect item sent).
3. Refund Policy
Refund Processing: Once we receive your returned item and verify its condition, we will process your refund. This typically takes 5–7 business days from the date we receive the product. The refund will be issued to the original payment method used during the purchase.
Shipping and Handling Fees: Please note that shipping and handling fees are non-refundable. If you received free shipping on your order, the original shipping costs will be deducted from your refund.
Partial Refunds: In some cases, we may issue a partial refund if the returned item is not in its original condition, is damaged, or has been used. The amount of the partial refund will be determined based on the condition of the returned product.
4. Exchanges
Digitalrapic currently does not offer direct exchanges. If you would like a different product, we recommend returning the original item for a refund and placing a new order for the desired product.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact our Customer Support team immediately at info@digitalrapic.com or call (702) 293-1056. We may require photos or video evidence of the damage to process your return. We will either send you a replacement item or issue a full refund, including shipping costs.
Note: Claims for defective or damaged products must be made within 30 days of receipt. Items reported as defective after 30 days may be covered under our warranty policy, which can be reviewed in our Warranty Policy.
6. Refund Timelines
Processing Time: Once we receive your returned item, please allow 5–7 business days for us to inspect and process your refund. Refunds may take up to 7–10 business days to appear in your account, depending on your bank or payment provider.
Notification: You will receive a confirmation email once your return has been processed and your refund has been issued.
7. Contact Information for Returns and Refunds
If you have any questions regarding our refund and return policy or need assistance with a return, please contact our Customer Support team:
Digitalrapic
Street: 203 Rainier Ct, Boulder City, Nevada (NV), 89005
Phone: (702) 293-1056
Email: info@digitalrapic.com
This Refund and Return Policy is designed to be transparent and provide a seamless process for customers who need to return or exchange their items. It also aligns with SEO best practices, ensuring relevant keywords are included and the content adheres to Google’s content guidelines.