Sales Policy of Digitalrapic

Effective Date: December 6, 2024

Welcome to Digitalrapic, your trusted source for high-quality cameras and photographic equipment. At Digitalrapic, we prioritize customer satisfaction, transparent practices, and a seamless shopping experience. Our sales policy has been structured to ensure that you fully understand our terms and procedures before making a purchase. This document outlines the important details regarding our sales practices, including purchasing procedures, payment methods, shipping and handling, return and refund policies, warranty information, and customer support.

1. Purchase Process

To provide you with the best service, we have streamlined the purchasing process on our website, Digitalrapic.com. To make a purchase, simply:

  • Browse our range of products by navigating through categories or using the search function.
  • Select the items you wish to buy and add them to your shopping cart.
  • Review your cart to ensure the correct items are included.
  • Proceed to checkout, where you’ll be prompted to provide shipping details and select your preferred payment method.
  • Once payment is completed, you’ll receive an order confirmation email containing your purchase summary and an estimated delivery timeframe.

Note: Please make sure that your contact details are accurate to avoid any delays or issues with shipping.

2. Payment Methods

Digitalrapic accepts a range of payment options for your convenience, including:

  • Credit and Debit Cards: We accept major credit and debit card brands such as Visa, MasterCard, and American Express.
  • PayPal: For added security and ease, PayPal is available as a payment method.
  • Bank Transfers: Available for bulk orders and larger transactions. Please contact our support team at info@digitalrapic.com for assistance.

All transactions conducted on our site are encrypted for security, ensuring your financial information is protected at all times. By using our payment services, you agree to the terms of our privacy policy, available on our website.

3. Shipping and Handling

Digitalrapic is committed to fast and reliable shipping. Here are some key points about our shipping policy:

  • Shipping Times: We strive to process all orders within 1–2 business days. Delivery time varies depending on the shipping option selected and the destination. Orders typically take between 5–10 business days for domestic shipping and may take longer for international orders.
  • Shipping Costs: Standard shipping is free for all orders over $100. For orders under $100, shipping costs will be calculated based on the shipping method and destination.
  • Tracking: After your order is dispatched, you will receive a tracking number via email so you can monitor the status of your shipment.

Important Note: While we make every effort to ensure timely delivery, Digitalrapic cannot be held responsible for any delays caused by third-party carriers or unforeseen circumstances such as extreme weather conditions.

4. Return and Refund Policy

Your satisfaction is our top priority. If you are not fully satisfied with your purchase, our return and refund policy ensures a smooth process:

  • Return Eligibility: Products can be returned within 30 days from the date of receipt. The items must be in their original packaging, unused, and in a resalable condition.
  • Return Procedure: To initiate a return, please contact us at info@digitalrapic.com with your order number and reason for the return. Our team will provide you with the necessary instructions and a return authorization.
  • Refunds: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note that shipping and handling fees are non-refundable.

Exceptions: Customized or specially ordered items may not be eligible for return. For any questions about the eligibility of your item, please contact our support team.

5. Warranty Information

Digitalrapic provides a one-year limited warranty on all new products. This warranty covers any manufacturing defects that may occur under normal usage. The warranty does not cover damages due to user negligence, misuse, or modifications to the product.

To claim a warranty, please reach out to our customer service team at info@digitalrapic.com with your order details and proof of purchase. We will review your case and guide you through the necessary steps to resolve the issue.

6. Customer Support

We understand that you may have questions or require assistance at any stage of your purchase. Our dedicated customer support team is here to help:

  • Email: For quick inquiries or detailed support, reach out to us at info@digitalrapic.com.
  • Phone: Speak directly to one of our representatives by calling (702) 293-1056 during business hours, Monday through Friday from 9:00 a.m. to 5:00 p.m. PST.
  • Live Chat: Our website offers a live chat feature for immediate assistance. Simply click the chat icon on the bottom right corner of the page to start a conversation.

We are committed to responding to all inquiries as quickly as possible to ensure your experience with Digitalrapic is positive and satisfying.

By purchasing from Digitalrapic, you agree to the terms and conditions set forth in this sales policy. This document is subject to change, and we encourage you to review it regularly for any updates. Thank you for choosing Digitalrapic as your trusted partner for all your photography needs.

Digitalrapic Street: 203 Rainier Ct, Boulder City, Nevada (NV), 89005
Phone: (702) 293-1056
Email: info@digitalrapic.com
Website: https://digitalrapic.com/